SHIPPING & RETURNS
Shipping & Returns Policy
At Stay Pressed, all of our products are made to order with care and precision using a heat press. Our primary focus is apparel, though we also offer custom cups, tumblers, and other items.
Production & Lead Times
Please allow up to 7 business days for your order to be processed and made before it ships. During peak seasons (which will be clearly posted at the top of our website), lead times may increase to up to 14 business days.
All orders are handcrafted in the order they are received. We appreciate your patience and support of our made-to-order model.
Rush Orders
Need your order faster? We offer a Rush Order option to have your items ready for pickup or shipped within 3 business days.
Rush orders incur an additional fee of $15 (update as needed). This fee covers expedited materials and priority processing. You can select this option at checkout.
Holiday Deadlines
To ensure delivery before the holidays, our Christmas order deadline is December 10th. We do not accept orders after this date, as we cannot guarantee timely fulfillment or delivery during this high-volume season.
Shipping & Local Pickup
We ship through trusted couriers such as FedEx, Purolator, and UPS. Once your order leaves our facility, Stay Pressed is not responsible for courier delays, lost packages, or shipping issues. That said, we will advocate on your behalf with the courier to resolve any concerns, including refunding shipping if applicable.
We also offer local pickup in Blackfalds, AB and Fort McMurray, AB. You will be notified when your order is ready along with pickup instructions.
Please double-check your shipping and pickup details at checkout. We are not responsible for errors caused by incorrect addresses.
Customization Accuracy
If your order includes custom names or text, please ensure all spelling and details are correct before submitting. We copy and paste directly from your order form. Stay Pressed is not responsible for customer-provided spelling errors, and no refunds or replacements will be issued in such cases.
Returns & Refunds
Due to the personalized nature of our products, all sales are final. We do not offer refunds, returns, or exchanges under any circumstance.
If your item arrives damaged, please contact us within 72 hours of delivery with clear photos of the product and packaging. Replacements will be provided at our discretion.
Cancellations
Orders may be canceled within 24 hours of purchase. After this window, your order enters production and cannot be canceled or changed.
Bulk Orders & Discounts
We offer bulk order discounts once your order total reaches a certain amount. More details coming soon! For now, feel free to reach out via email or social media for early inquiries.
Disclaimer
By placing an order with Stay Pressed, you agree to the above terms. These policies are subject to change at any time without prior notice.